GLCCR "ACV" OFFICIAL

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a 12 month guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).

In the unlikely event of additional damage to your replacement item, we charge 50% replacement or repair fee of the full value paid, per product which can be transferred via PayPal. Please reach out to support@glaccier.com for details.
*This guarantee does not cover lost or stolen items*

We can’t always give a clear time frame on restocks because they’re always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they’re back in stock.

Alternatively, you can keep a close eye on our social media and sign up to our newsletter at the bottom of our homepage.

We are still shipping internationally and recommend ordering to addresses that you know you’ll be able to access, such as your home, as poised to business addresses that may have restricted access. We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

We only use real 14-18k yellow gold, 925 sterling silver and genuine white/black rhodium. Solid gold, 925 sterling silver and 316L stainless steel products are also available. All of our products are thoroughly tested before, during and after production for quality and durability. We meet all regulations set by the Jewelry Vigilance Committee.

Vermeil is a term used to describe high quality jewellery that must meet the following standards:

1. The base metal is 925 sterling silver.
2. The gold karat must be at least 12K. We utilise 14K and 18K, depending on the piece.
3. The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.

Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth.

Our gold plated products are finished using the same quality specifications as our vermeil jewellery. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

There will be no custom/import fees for anybody in the UK, EU, Australia, Norway or Switzerland. When the recipient is outside of these regions, they are responsible for assuring the product can be imported into the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

You can log into your account through our online store and check the fulfilment status of your recent order.

If you don’t have a Glaccier account, you’ll receive a shipping confirmation as soon as your order has been fulfilled. You will then be able to track your order through the track link on the email. If you haven’t received an email yet, don’t worry! Your order will usually take around 24-48 hours to be dispatched.

* Please note, tracking can take around 24-48 hours to update after dispatch

We are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes this following:

1. Changing the item or size
2. Delivery/billing address
3. Adding items to your order
4. Shipping method

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive
3. The name of the item you received
4. A clear photograph of the item you have received, including our engraving

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

ORDER

You can return your item via our portal within 21 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We do not accept returns or exchanges for custom products or solid gold products as they are made to order. Additionally, earrings cannot be returned due to hygiene reasons.

Shipping paid on returned items is non-refundable.

Glaccier will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

Make sure to include your original packing slip in your return, as should we receive an item without a name or packing slip we are unable to identify it and therefore it will not be processed.  

We do not currently cover postage for any returns.

We advise sending your item under a tracked service & always keep your proof of postage should it be lost during transit.

Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return or exchange will not be processed.

We do not accept returns or exchanges for custom products or solid gold orders as they are made-to-order and due to hygiene purposes all earrings sales are final.

We have extended our return period to 21 days from the date your order wad delivered. We cannot accept responsibility for any items sent back to us outside of this timeframe and cannot guarantee you will receive your items back.

We aim to process your refund within 3-5 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

We are unable to cancel an order after it’s been placed, if you placed the order by mistake or don’t want the items you can go through the returns process to send your order back to us.

We are located in the United Kingdom and we got warehouses in 3 countries across the EU.

Glaccier was founded in 2022 by the fashion enthusiast Andrei.