Shipping & Delivery
UK - Free For Orders Over £100
Standard Delivery - £2.99 (2-3 Working Days)
Priority Delivery - £4.99 (1-2 Working Days)
Europe - Free For Orders Over €100-€150 (dependent on country)
Express Delivery (4-7 Working Days): FedEx International Duties Paid
Priority Delivery (2-4 Working Days): FedEx Priority Duties Paid
Our EU customers will not need to pay any duty or VAT to clear customs
USA - Free For Orders Over $150
Standard Delivery (5-7 Working Days): DPD International
Canada - Free For Orders Over $200
Standard Delivery (5-7 Working Days): DPD International
Rest of World (International)
Standard Delivery (5-10 Working Days): FedEx International
Priority Delivery (3-5 Working Days): FedEx Priority
Duties & Taxes
Delivery within the UK & the European Union, will not be charged any customs, duties and taxes.
Glaccier ships to our EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.
Delivery to any other country, including but not limited to; United States, Canada, Australia, South Africa or any European country outside of the EU
Customers are liable for any duties & taxes incurred once your parcel reaches the destination country if your order is over the customs threshold.
Custom Orders
Custom orders will take up to 6 weeks to arrive as these products are made to order and are subject to specific testing and quality control. Please note, even if next day delivery is selected for custom products as the shipment method, the 6 week delivery still applies. We advise selecting the cheapest shipping option.
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Cernucci) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.